How we can help

Case Management support aims to help clients maximise independence and regain control of their life after brain injury. We establish clear case management aims and objectives, and work together in partnership with our clients and their loved ones, towards a desired outcome. 

We design proactive and effective programmes, which are goal directed, actively coordinating the various elements of the case, to create a dynamic process that can be updated and adjusted when required.

We will be that external support that is needed, advocating when necessary to help clients through their recovery, and families to support them. Our emphasis is on empowerment, always prioritising the client’s needs throughout the process, and enabling them to make decisions within their capabilities.

We help people by:

  • Providing one-to-one support sessions to devise a bespoke, person-centred care plan, listening to the wishes of the client and using clearly defined goals to improve their quality of life.
  • Sourcing specialist, rehabilitation services to facilitate recovery, including (but not limited to): neuropsychology, neuropsychiatry, neurological physiotherapy, speech therapy and occupational therapy.
  • Referring clients to medical professionals who can help treat specific issues.
  • Risk assessing your accommodation and if it is not suitable, making recommendations to adapt the property or alternatively, rent or assist with the purchase of suitable accommodation.
  • Sourcing equipment and technology for use at home to help make life easier
  • Offering family support and advice to help with the huge strain that brain injury puts on the whole family unit.
  • Encouraging social interaction to make new or connect with existing friends
  • Introducing new interests or variations of old hobbies.
  • Providing support to help people start or get back into education, voluntary opportunities and work.
  • Connecting clients with local community services such as; arts activities, group learning, gardening, befriending, cookery, nutritional advice and sports, to integrate people into their local community and enrich their life.
  • Advising on and encouraging healthy lifestyle choices that aid brain recovery.
  • Recruiting and managing, appropriately qualified support workers to fulfil the needs of the client


The case management assessment is the first step in the process. An appointment will be arranged within 2 weeks of the initial contact, for you to meet your new Case Manager, and for them to complete the immediate needs assessment . This assessment records your personal details, who is involved in your care, your current medical, physical and psychosocial condition, and any immediate needs you may have.


Your Case Manager will then prepare an immediate needs assessment report, which will make recommendations for necessary future care, equipment, support and rehabilitation, including the costings for such. These recommendations are used in conjunction with your wishes and goals, to develop a holistic, person-centred support plan that is tailored to your unique requirements.


Once the case management recommendations are authorised by the funders, they will be implemented as soon as possible. This will ensure that there are no delays to the high quality service that we wish to provide you.


Our team will monitor your progression, to ensure that you are getting the most out of your treatment plan. We will continue to re-assess the rehabilitation programme to see if any improvements or adjustments need to be made to ensure the best possible outcome during your recovery from brain injury.